At Bulachey, we take quality seriously. Every product is carefully inspected before dispatch to ensure it meets our standards. As part of our store policy, we do not accept returns or exchanges once an order is delivered, except in cases where the product is received damaged or defective.
1. Damaged or Defective Products
If you receive a product that is damaged or defective at the time of delivery, please follow these steps:
-
Report the issue within 24 hours of delivery
-
Contact us at bulachey@gmail.com
-
Share clear photos or videos of the damaged product along with the packaging
After verification, we will arrange a replacement of the same product (same design and size) at no additional cost.
2. No Returns or Exchanges
We currently do not offer returns or exchanges for reasons including, but not limited to:
-
Size or fit issues
-
Color preference
-
Change of mind after purchase
Please note:
-
Custom-printed or personalized products are strictly non-returnable and non-exchangeable.
3. Refunds
Refunds are applicable only if a replacement is not available for a damaged or defective product.
-
Once approved, refunds will be processed to the original payment method
-
The amount will be credited within 5–10 business days, depending on your bank or payment provider
4. How to Report a Damaged Product
To request a replacement or refund, please:
-
Please email us at bulachey@gmail.com within 24 hours of delivery
-
Include:
-
Order number
-
Description of the issue
-
Clear photos or videos as proof
-
Our team will review the request and guide you through the next steps.
5. Contact Us
For any questions or clarifications regarding this policy, feel free to reach out:
📧 Email: bulachey@gmail.com